What are the shipping fees?
Shipping costs vary with each seller.
Sellers incur relatively higher shipping costs for low value items. In such cases, charging a nominal delivery fee helps them offset logistics costs. Please check your order summary to understand the delivery costs for individual products.
Why does the delivery date not correspond to the delivery time of X-Y working days?
The seller or our courier partners may have a holiday between the day you place your order and the delivery date, which is based on the calendar shown on the product page. In this case, we add one day to the estimated date. Some courier partners and sellers do not work on Sundays and this is factored into delivery dates.
What is the estimated delivery time?
Sellers typically purchase and ship items within the timeframes specified on the product page. Working days exclude public holidays and Sundays.
The estimated delivery time depends on the following factors:
– The Seller offering the product
– Availability of the Product from the Seller
- The destination you want the order shipped to and the location of the seller.
Are there any hidden charges (sales tax, etc.) on items sold by sellers on Escape Gear?
There are NO hidden charges when you make a purchase on Escape Gear. The prices displayed are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if applicable) extra based on seller's shipping policy.
Why does the estimated delivery time vary for each seller?
You've probably noticed varying estimated delivery times for sellers of the product you're interested in. Delivery times are influenced by product availability, seller's location, your shipping destination, and courier partner's delivery time to your location.
I need to return an item, how can I arrange a collection?
Returns are easy. Contact us to initiate a return. You will receive a call explaining the process once you have initiated a return.
If possible, logistics will facilitate the pick-up of the item. In the event that pickup cannot be arranged, you may return the item through a third party courier service. Return costs are the responsibility of the Seller.
Hidden fees (sales tax, etc.) on items sold by sellers on Escape Gear?
There are NO hidden charges when you make a purchase on Escape Gear. The prices displayed are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if applicable) extra based on seller's shipping policy.
Why does the estimated delivery time vary for each seller?
You've probably noticed varying estimated delivery times for sellers of the product you're interested in. Delivery times are influenced by product availability, seller's location, your shipping destination, and courier partner's delivery time to your location.
I need to return an item, how can I arrange a collection?
Returns are easy. Contact us to initiate a return. You will receive a call explaining the process once you have initiated a return.
If possible, logistics will facilitate the pick-up of the item. In the event that pickup cannot be arranged, you may return the item through a third party courier service. Return costs are the responsibility of the Seller.
Sellers typically purchase and ship items within the timeframes specified on the product page. Working days exclude public holidays and Sundays.
The estimated delivery time depends on the following factors:
– The Seller offering the product
– Availability of the Product from the Seller
- The destination you want the order shipped to and the location of the seller.
Are there any hidden charges (sales tax, etc.) on items sold by sellers on Escape Gear?
There are NO hidden charges when you make a purchase on Escape Gear. The prices displayed are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if applicable) extra based on seller's shipping policy.
Why does the estimated delivery time vary for each seller?
You've probably noticed varying estimated delivery times for sellers of the product you're interested in. Delivery times are influenced by product availability, seller's location, your shipping destination, and courier partner's delivery time to your location.
I need to return an item, how can I arrange a collection?
Returns are easy. Contact us to initiate a return. You will receive a call explaining the process once you have initiated a return.
If possible, logistics will facilitate the pick-up of the item. In the event that pickup cannot be arranged, you may return the item through a third party courier service. Return costs are the responsibility of the Seller.
The seller or our courier partners may have a holiday between the day you place your order and the delivery date, which is based on the calendar shown on the product page. In this case, we add one day to the estimated date. Some courier partners and sellers do not work on Sundays and this is factored into delivery dates.
What is the estimated delivery time?
Sellers typically purchase and ship items within the timeframes specified on the product page. Working days exclude public holidays and Sundays.
The estimated delivery time depends on the following factors:
– The Seller offering the product
– Availability of the Product from the Seller
- The destination you want the order shipped to and the location of the seller.
Are there any hidden charges (sales tax, etc.) on items sold by sellers on Escape Gear?
There are NO hidden charges when you make a purchase on Escape Gear. The prices displayed are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if applicable) extra based on seller's shipping policy.
Why does the estimated delivery time vary for each seller?
You've probably noticed varying estimated delivery times for sellers of the product you're interested in. Delivery times are influenced by product availability, seller's location, your shipping destination, and courier partner's delivery time to your location.
I need to return an item, how can I arrange a collection?
Returns are easy. Contact us to initiate a return. You will receive a call explaining the process once you have initiated a return.
If possible, logistics will facilitate the pick-up of the item. In the event that pickup cannot be arranged, you may return the item through a third party courier service. Return costs are the responsibility of the Seller.
What do the different tags like "In stock", "Available" mean?
'In stock'
For items listed as "In Stock", sellers will quote delivery time based on your location (usually 2-3 business days, 4-5 business days, or 4-6 business days in areas where standard courier is available). For other regions, orders will be sent by registered mail via the Canadian Postal Service, which may take 1-2 weeks depending on location.
'Available'
The seller may not have the item in stock but may source it when an order is placed for the item. Delivery time will depend on estimated sourcing time and estimated shipping time to your location.
“Pre-order” or “Coming soon”
These items are expected to be released soon and can be pre-booked for you. The item will be shipped to you the day it is officially launched and will reach you within 2-6 business days. Pre-order duration varies from item to item. Once known, the release time and date are mentioned. (Ex. May 5, August 3 week)
'Out of stock'
Currently the item is not available for sale. Use the "Notify Me" feature to find out when it will be available for purchase.
"Soon back in stock"
Item is popular and sold out. You can, however, "reserve" an order for the product and it will be dispatched according to the deadlines mentioned by the Seller.
'Temporarily unavailable'
The product is currently out of stock and not available for purchase. Product may be in stock soon. Use the "Notify Me" feature to find out when it's available for purchase.
"Permanently stopped"
This product is no longer available because it is obsolete and/or its production has been discontinued.
'Exhausted'
This product is not available as it is no longer published and has been permanently discontinued.
Does Escape Gear ship internationally?
At this time, Escape Gear does not ship internationally.
You will be able to make purchases on our site from anywhere in the world with credit/debit cards issued